CX Enablement Manager

Execute New Hire Training Programs to prepare new hires for role-specific certifications.,Develop tailored training modules using diverse learning methods (online tests, role-playing, simulations).,Deliver upskilling programs (bootcamps, cohort-based, individual training) to certify existing team members on updated standards.,Facilitate group training sessions, workshops, and one-on-one coaching.,Collaborate cross-functionally with subject matter experts to ensure relevant content.,Continuously improve training programs based on feedback.,Track training effectiveness through knowledge retention, certification success rates, and real-world application, reporting monthly on new hire onboarding and other initiatives.,Strengthen Account Manager (AM) confidence with clear and accessible content.,Define a repeatable framework for expansion conversations (e.g., using SPIN).,Provide system training and workflows for data access, conversation prep, and pipeline management for AMs.,Create templates for new product launches, including value, talking points, and client positioning.,Offer practical 'labs' for AMs to build confidence.,Support the Expansion Expert program with aligned enablement.,Incorporate regional nuance while building a shared working approach across EMEA.

Proven experience (3+ years) in a training, coaching, or learning and development role, preferably in a Customer Experience or customer-facing environment.,Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training.,Experience developing and delivering various training formats (live workshops, self-paced online courses).,Demonstrated ability to track training effectiveness and make data-driven adjustments.,Excellent communication skills for engaging learners.

Comprehensive benefits including flexible paid time off, remote work options for up to 60 days per year, equity (RSUs), health and wellness credits of $500, employer-matched pension contributions, enhanced parental leave, and paid volunteer days.

Must be a native speaker of the region to ensure full linguistic and cultural fluency (specifically mentioned for Berlin).