CX Enablement Manager

Lead onboarding training to prepare new hires for role-specific certifications and quick value delivery.,Develop tailored live and self-paced training modules using various methods like online tests, role-playing, and job simulations.,Conduct upskilling programs (bootcamps, cohort-based, individual training) to certify existing team members on updated standards.,Facilitate group sessions, workshops, and one-on-one coaching, adapting to different learning styles.,Collaborate with subject matter experts and functional leaders to ensure training content relevance and alignment with organizational goals.,Continuously improve training programs based on feedback to keep content fresh, engaging, and impactful.,Track training effectiveness by measuring knowledge retention, certification success rates, and real-world application, preparing monthly reports on onboarding progress and other initiatives.,Strengthen Account Manager (AM) confidence with clear, accessible content for retention and growth.,Define a simple, repeatable framework for expansion conversations (e.g., using SPIN).,Provide system training and workflows for AMs to find data, prepare for conversations, and manage pipelines.,Create an easy-to-use template for new product launches, including value proposition and talking points.,Offer practical 'labs' or hands-on practice for AMs.,Support the Expansion Expert program with focused enablement.,Incorporate regional nuances while building a shared way of working across EMEA.,Proven experience of 3+ years in a training, coaching, or learning and development role, preferably in a Customer Experience or customer-facing environment.,Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models.,Experience developing and delivering various training formats (live workshops, self-paced online courses).,Demonstrated ability to track training effectiveness and make data-driven adjustments.

Deep understanding of customer-focused roles and their impact on the customer journey (Customer-Centric).,Skilled at creating an interactive, positive learning environment that motivates and inspires (Engaging Facilitator).,Able to pivot training methods and content to meet evolving needs (Adaptable and Flexible).,Comfortable with using learning management systems (LMS) and digital tools for training (Tech-Savvy).,Able to assess and measure training outcomes, driving continuous improvement (Analytical Mindset).

Comprehensive benefits including flexible paid time off, remote work options for up to 60 days per year, equity (RSUs), health and wellness credits of $500, employer-matched pension contributions, enhanced parental leave, and paid volunteer days.

Must be a native speaker in Dutch and French.