Customer Success Specialist

Respond promptly and effectively to customer emails via support channels.,Guide new customers through the onboarding process, including training sessions and product walkthroughs.,Identify and escalate complex issues or customer concerns to internal teams.,Aggregate user insights and relay critical product feedback and feature requests.,Manage the timely distribution of renewal reminders to customers.,Deploy targeted email campaigns for customer engagement, retention, and expansion.,Maintain accurate and current customer records and interactions within the CRM system.

At least 1 year of experience managing accounts in a customer service or customer success role, preferably within a software company.,Exposure to the SaaS business model and understanding of customer retention and user adoption drivers.,Comfortable managing Midmarket accounts and experience (or aptitude) for executing mass campaigns.,Background in science is considered a strong asset.,Comfortable learning and navigating various software applications efficiently and troubleshooting basic technical problems.,Excellent communication skills (written and verbal).,Exhibits an internal locus of control, takes ownership, prioritizes effectively, and seeks to contribute proactively.,Eager, quick to learn, comfortable with ambiguity, and adaptable.,Keen eye for detail, ensuring accuracy in record-keeping and customer interactions.,Enthusiasm for helping customers and working collaboratively.

Applications without a cover letter will not be considered.