Customer Success Manager - MedTech

Own and grow a designated book of accounts, helping customers maximize value from Zapyrus.,Develop a deep understanding of customer's strategic priorities and connect product usage to business outcomes.,Lead 1:1 onboarding sessions that activate features relevant to customer goals.,Monitor customer engagement signals in tools like Mixpanel and Salesforce.,Build strong relationships with key stakeholders and develop champions.,Act as the voice of the customer internally, translating feedback and product usage data into actionable insights.,Collaborate cross-functionally with Business Development, Data, and Product teams to deliver measurable outcomes.,Take ownership of resolving user questions and technical requests with urgency and care.,Contribute to strengthening cross-brand customer success collaboration across Lumerate.,Actively improve how customers are onboarded, engaged, and retained by refining workflows.,Own and enhance in-app and lifecycle communication processes.,Use Mixpanel to analyze customer behavior and surface trends for retention and expansion.,Build and refine Salesforce, Mixpanel, and Zoho dashboards for tracking engagement and success metrics.,Help define leading indicators of customer health and contribute to proactive churn mitigation.,Collaborate with Marketing and Customer Acquisition to develop creative engagement initiatives.,Ensure documentation, playbooks, and onboarding resources are current and reflect best practices.,Maintain meticulous administrative records in Salesforce for data integrity and reporting.

At least 2 years of professional experience, ideally in B2B SaaS or a customer-facing environment.,Exposure to the MedTech industry or a life sciences educational background is a plus.,Experience supporting enterprise or mid-market customers in a business-to-business setting.,Evidence of initiative to improve processes, workflows, or reporting systems in previous roles.,Comfort navigating and exploring tools like Salesforce, Mixpanel, or similar analytics platforms.,Strong data literacy and confidence working in spreadsheets or dashboards to identify trends and insights.,Naturally curious and understands how data, product, and user behavior connect.,Thrives with ownership and enjoys experimenting and improving systems.,Metrics-driven thinker energized by dashboards and uncovering insights.,Detail-oriented problem solver who enjoys puzzles.,Proactive self-starter who takes initiative.,Strong communicator capable of building trusted relationships.,Excited about contributing to a growing brand in MedTech.,Optimist who persists in the face of challenge and sees opportunity in ambiguity.,Comfortable and curious using AI tools like Gemini and OpenAI to improve productivity.

Applications without a cover letter will not be considered.,Cover letter must include the name of the establishment located at coordinates 45.06950339404239, -93.25070148149418 to demonstrate attention to detail.