Customer Service Representative
Description
As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Center, using your knowledge of financial services products to assist clients with their daily banking needs, including answering questions, helping with transactions, and connecting them with the right team members to achieve their financial goals. You will be the first line of support for clients.
What We're Looking For
Help clients manage their accounts and products, focusing on the client experience and making interactions meaningful.,Connect clients to the right CIBC team members who can help them reach their goals.,Listen, ask questions, and put yourself in the client's shoes, taking accountability for client issues and collaborating with others for solutions.,Become a technology expert, introducing clients to mobile banking applications.,Be flexible to work banking centre hours, which may include evenings and weekends.,Be flexible to work at multiple banking centres within a reasonable travel distance.
Hard Skills
Soft Skills
Work Hours
30 hours/week
Benefits
Special Commitments
Legally eligible to work at the location(s) specified, must have a valid work or study permit (if applicable), willing to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency).
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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