Customer Service Representative, ISI Contact Center - 6-month term - Bilingual

Provide support for clients by recognizing and accurately assessing their needs; Focus on each client experience and connect on a personal level to make every interaction meaningful; Listen, ask questions, and put yourself in the client's shoes; Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions; Deeply understand the lSI products and Investor's Edge platform to ensure clients receive exceptional support; Understand that the client's time is valuable and effectively complete client requests; Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems; Able to easily navigate and focus on multiple software applications and dual monitors; Fluent in French and English to support business operations outside of Quebec, Canada.

Puts clients first and engages with the purpose of finding the right solutions; Passionate about people and finds meaning in relationships, building a diverse network of partners; Loves to learn and is passionate about growing knowledge; Goal-oriented and motivated by accomplishing goals; Cares about people, understands different perspectives, listens, and learns from others' experiences; Embodies values of trust, teamwork, and accountability.

6-month term; Must be flexible between 8:00 am - 8:00 pm Monday to Friday; Requires approximately 4 weeks of on-site training in downtown Montreal; Must be legally eligible to work at the specified location(s); May be asked to complete attribute-based assessments and other skills tests (e.g., simulation, coding, French proficiency).