Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 month term
Description
As a member of the Investor Services Inc (ISI) team, this role is the initial contact for ISI clients via phone and online channels. The Customer Service Representative will use strong interpersonal and relationship-building skills to assess client needs accurately and provide timely resolutions, focusing on client experience and efficient problem-solving. This is a non-advice role, requiring strong knowledge of ISI products and Investor's Edge platform. The position involves an initial 4-week onsite training in downtown Toronto, with subsequent work arrangements to be discussed. Expected start date is April 2026.
What We're Looking For
Provide support for clients by recognizing and accurately assessing their needs.,Focus on each client experience and connect on a personal level to make every interaction meaningful.,Listen, ask questions, and take accountability for client issues.,Understand ISI products and Investor’s Edge platform.,Effectively complete client requests and quickly resolve problems.,Able to easily navigate and focus on multiple software applications and dual monitors.,Strong written, verbal, and interpersonal skills to refer clients or escalate to management.,Make recommendations on client matters to meet work objectives, ensuring client care.,Be flexible with work hours between 8:00 am to 8:00 pm, Monday to Friday.
Ideal Candidate
Degree/diploma in business,CSC is an asset
Minimum Education
Degree/diploma in business
Hard Skills
Soft Skills
Work Hours
37.5 hours/week; Contact Centre open Monday to Friday from 8:00 am to 8:00 pm (flexible within these hours)
Benefits
Special Commitments
Legally eligible to work in Canada,Must have a valid work or study permit (if applicable),Willingness to participate in 4 weeks of initial onsite training
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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