Customer Service Agent
Description
As a Customer Service Agent for National Bank of Canada's call centers, you will provide support to clients with their banking needs and assist them in utilizing electronic solutions. This role involves actively listening to clients, offering excellent customer service, and providing personalized solutions to have a positive impact on their banking experience.
What We're Looking For
Answer client calls,Listen to clients' needs and offer personalized solutions,Help clients use banking applications,Advise and offer transaction or credit solutions,Refer clients with specialized needs to colleagues,Collaborate and share knowledge with colleagues
Ideal Candidate
High school diploma,Customer service experience,Promote the values of partnership, empowerment and agility,Eagerness to develop your skills
Minimum Education
High school diploma
Soft Skills
Work Hours
Variable schedule, informed three weeks in advance. Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. Client Contact Centre in Sherbrooke is open Monday to Friday
Benefits
Also Available At
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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