Customer Service Agent Commercial Banking
Description
This role involves building trust-based relationships with business clients by providing expert guidance on banking transactions and credit requirements. As a representative within a large commercial call center team, you will help clients adopt digital solutions while identifying new business opportunities and ensuring a high-quality service experience.
What We're Looking For
Support business clients with various banking transactions and credit/banking needs,Educate and assist clients in the adoption of digital solutions,Perform needs analysis to recommend the best financial solutions and digital products,Maintain a distinctive and professional client experience,Strictly follow established compliance and fraud prevention regulations,Availability to work variable shifts Monday through Friday between 7:00 a.m. and 8:00 p.m.
Ideal Candidate
Previous experience in customer service,Proven ability to identify and pursue business opportunities,Prior experience or knowledge of call center environments,Capacity to adapt to frequent changes and work effectively in a team
Minimum Education
High school diploma
Hard Skills
Soft Skills
Work Hours
Variable schedule, Monday to Friday, 7:00 a.m. to 8:00 p.m. (3-week advance notice provided)
Benefits
Special Commitments
Must be available for variable scheduling within operational hours.
Also Available At
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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