Customer Experience Lead
Description
Laura Canada is seeking a Customer Experience Lead who is passionate about fashion and customer service. This role involves leading a sales team to provide an exceptional shopping experience, foster career growth, and ensure efficient store operations.
What We're Looking For
Act as a stylist to build personalized wardrobes for customers.
Develop and train the sales team on customer service, various programs, product knowledge, and current fashion trends.
Monitor sales targets frequently and implement strategies to improve store results.
Perform daily operational tasks including price changes, handling shipping/transfers, and maintaining store cleanliness.
Be responsible for opening and closing the store as required.
Ideal Candidate
Possess a contagious passion for fashion and customer service.
Have experience as a team leader or sales trainer.
Demonstrate a desire to develop a career in retail.
Exhibit strong selling and customer service skills.
Hard Skills
Soft Skills
Benefits
About the Company
Laura Canada
Laura Canada is an iconic family-owned women’s fashion retailer founded in 1930 by Laura Wolstein. The company operates over 140 stores across Canada under the Laura and Melanie Lyne banners, offering curated collections for women of all sizes including Petite and Plus. Based in Laval, Quebec, they specialize in high-quality apparel ranging from everyday essentials to elegant evening wear.
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