Customer Experience Lead
Description
The Customer Experience Lead at Laura Canada will act as a Team Leader, demonstrating a strong passion for fashion and customer service. This role involves creating a memorable shopping experience for customers, developing and training the sales team, monitoring sales targets to drive store results, and performing daily operational tasks. The company emphasizes employee development and career growth.
What We're Looking For
Act as a stylist to build a personalized wardrobe for customers.
Develop and train the sales team on customer service, program promotion, product knowledge, and current trends.
Monitor sales targets frequently and take necessary actions to influence store results.
Perform daily tasks such as changing prices, shipping orders/transfers, and maintaining store cleanliness.
Open and close the store as required.
Ideal Candidate
Contagious passion for fashion and customer service.
Experience as a team leader or sales trainer.
Desire to develop a career in retail.
Strong selling and customer service skills.
Hard Skills
Soft Skills
Benefits
Special Commitments
Must be willing to open and close the store.
About the Company
Laura Canada
Laura Canada is an iconic family-owned women’s fashion retailer founded in 1930 by Laura Wolstein. The company operates over 140 stores across Canada under the Laura and Melanie Lyne banners, offering curated collections for women of all sizes including Petite and Plus. Based in Laval, Quebec, they specialize in high-quality apparel ranging from everyday essentials to elegant evening wear.
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