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Description

Laura Canada, a family-owned retailer of women's fashion brands Laura and Melanie Lyne, is seeking a Customer Experience Lead. This role involves being part of a team dedicated to providing an exceptional shopping experience and contributing to the development and career growth of employees. The company is based in Laval, Quebec, and focuses on innovation and optimizing both employee and client experiences.

What We're Looking For

Act as a stylist to build a personalized wardrobe for customers.,Develop and train the sales team on exemplary customer service, program promotion, product knowledge, and current trends.,Monitor sales targets and take action to influence store results.,Perform daily tasks such as changing prices, shipping orders/transfers, and maintaining store cleanliness.,Open and close the store as required.

Ideal Candidate

Contagious passion for fashion and customer service,Experience as a team leader or sales trainer,Desire to develop a career in retail,Strong selling and customer service skills

Hard Skills

Sales
Training
Product Knowledge
Merchandising
Price Management
Inventory Management (shipping/transfers)
Store Operations (opening/closing)

Soft Skills

Customer Service
Leadership
Communication
Teamwork
Passion for Fashion
Problem-solving

Benefits

Employee discount in store
Dynamic and passionate team
Career development and advancement program
Supportive management team
Good work/life balance

Special Commitments

Requires opening and closing the store.

About the Company

L

Laura Canada

Laura Canada is an iconic family-owned women’s fashion retailer founded in 1930 by Laura Wolstein. The company operates over 140 stores across Canada under the Laura and Melanie Lyne banners, offering curated collections for women of all sizes including Petite and Plus. Based in Laval, Quebec, they specialize in high-quality apparel ranging from everyday essentials to elegant evening wear.

Family-oriented
Fashion-forward
Collaborative
Customer-centric
Inclusive
View all jobs at Laura Canada

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