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Customer Experience Lead
Description
Laura Canada is seeking a proactive and innovative individual with a passion for fashion and customer service to join their team as a Team Leader. This role is crucial for providing an exceptional shopping experience and fostering the development of the sales team. The company, which operates the Laura and Melanie Lyne brands, is committed to optimizing both employee and client experiences.
What We're Looking For
Act as a stylist to curate personalized wardrobes for customers.
Develop and train the sales team in exemplary customer service, promoting various programs, product knowledge, and current fashion trends.
Regularly monitor sales targets and implement necessary actions to boost store performance.
Execute daily operational tasks, including price adjustments, managing shipping orders/transfers, and ensuring store cleanliness.
Responsible for opening and closing the store as required.
Ideal Candidate
Prior experience as a team leader or sales trainer.
Soft Skills
Benefits
About the Company
Laura Canada
Laura Canada is an iconic family-owned women’s fashion retailer founded in 1930 by Laura Wolstein. The company operates over 140 stores across Canada under the Laura and Melanie Lyne banners, offering curated collections for women of all sizes including Petite and Plus. Based in Laval, Quebec, they specialize in high-quality apparel ranging from everyday essentials to elegant evening wear.
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