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Customer Experience Lead
Description
Laura Canada, a family-owned retailer of women's fashion brands Laura and Melanie Lyne, is seeking a Customer Experience Lead. This role involves acting as a Team Leader in a retail setting, focusing on providing exceptional customer service, training sales teams, and contributing to store sales objectives while supporting employee development. The company is based in Laval, Quebec, and operates over 140 retail locations across Canada.
What We're Looking For
Act as a stylist to build a personalized wardrobe for customers.,Develop and train the sales team on exemplary customer service, program promotion, product knowledge, and current trends.,Monitor sales targets and take necessary actions to influence store results.,Perform daily tasks such as price changes, shipping orders/transfers, and maintaining store cleanliness.,Open and close the store as required.
Ideal Candidate
Experience as a team leader or sales trainer.,Desire to develop a career in retail.
Soft Skills
Benefits
Special Commitments
Must be willing to open and close the store as required.
About the Company
Laura Canada
Laura Canada is an iconic family-owned women’s fashion retailer founded in 1930 by Laura Wolstein. The company operates over 140 stores across Canada under the Laura and Melanie Lyne banners, offering curated collections for women of all sizes including Petite and Plus. Based in Laval, Quebec, they specialize in high-quality apparel ranging from everyday essentials to elegant evening wear.
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