Customer Experience Lead
Description
Laura Canada is seeking a Customer Experience Lead to join their team. This role involves leading a sales team to deliver an exceptional customer experience by acting as a stylist, training staff on customer service, product knowledge, and current fashion trends. The lead will also be responsible for monitoring sales, performing daily store operations, and opening and closing the store as needed. Laura Canada is a family-owned retailer committed to employee and client satisfaction, offering career growth opportunities within the Laura and Melanie Lyne brands.
What We're Looking For
Act as a stylist to build personalized wardrobes for customers.,Develop and train the sales team on exemplary customer service, program promotion, product knowledge, and current trends.,Frequently monitor sales targets and implement actions to improve store results.,Perform daily operational tasks including changing prices, managing shipping orders/transfers, and maintaining store cleanliness.,Open and close the store as required.
Ideal Candidate
Contagious passion for fashion and customer service.,Experience as a team leader or sales trainer.,Desire to develop a career in retail.,Strong selling and customer service skills.
Hard Skills
Soft Skills
Benefits
About the Company
Laura Canada
Laura Canada is an iconic family-owned women’s fashion retailer founded in 1930 by Laura Wolstein. The company operates over 140 stores across Canada under the Laura and Melanie Lyne banners, offering curated collections for women of all sizes including Petite and Plus. Based in Laval, Quebec, they specialize in high-quality apparel ranging from everyday essentials to elegant evening wear.
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