Customer Experience Associate
Description
This role at TD Canada Trust focuses on building deep and lasting customer relationships by accurately processing financial transactions and providing information and advice on banking products and solutions. The associate will understand customer needs, identify opportunities to promote relevant services, and refer customers to appropriate internal partners, all while ensuring a positive customer experience.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend suitable banking solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard activities when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.,Connect personally with customers to advise them clearly and appropriately on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed on the status of routine activities.,Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience,Undergraduate degree or equivalent is an asset
Minimum Education
High School diploma (Undergraduate degree or equivalent is an asset)
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
We respect your privacy
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.