Customer Experience Associate
Description
The Customer Experience Associate at TD Canada Trust is responsible for building strong customer relationships by processing financial transactions, providing information and advice on banking products and services, and identifying opportunities to promote solutions. This role focuses on delivering excellent customer service and contributing to a positive team environment.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures, regulations, and TD's Code of Conduct.,Understand customer needs and recommend suitable banking solutions, exercising discretion with confidential matters.,Address and resolve customer concerns using standard procedures, escalating non-standard issues when necessary.,Achieve assigned goals by promoting banking solutions and completing processes accurately and on time.,Engage with customers to provide clear advice on banking solutions.,Contribute to a positive, diverse, and equitable work environment through team effectiveness and personal development.,Support the team by respecting colleagues, maintaining dedication, and providing updates on routine activities.,Deliver quality customer experiences and suggest operational improvements for excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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