Customer Experience Associate

Process financial transactions like deposits, withdrawals, and bill payments according to procedures and regulations.,Understand and determine customer needs to recommend appropriate banking solutions.,Respond to and resolve customer concerns, escalating non-standard issues as necessary.,Achieve assigned goals by promoting banking solutions and completing processes efficiently.,Connect personally with customers to advise them on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment and team effectiveness.,Assist the team by being respectful, dedicated, and keeping colleagues informed.,Deliver quality customer experiences and suggest operational improvements.

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.,Strong administration, organizational, planning and time management skills.,Hands-on knowledge of using MS Office (Word, Excel, Outlook) and internet.,Proactive, accurate, and detail-oriented with the ability to handle multiple tasks and changing priorities.,Dynamic communicator with established customer experience skills, able to connect verbally and in writing in a calm, courteous, and effective manner.

High School Diploma, Undergraduate Degree (preferred)

Subject to provincial regulation for employment purposes.