Customer Experience Associate
Description
The Customer Experience Associate at TD Canada Trust is a frontline role focused on building strong customer relationships by processing financial transactions and offering advice on banking products and services. The role involves understanding customer needs, recommending suitable solutions, resolving concerns, and achieving business objectives while maintaining a positive and inclusive work environment.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures and regulations.,Understand customer needs to recommend appropriate banking solutions.,Resolve customer concerns, escalating non-standard issues when necessary.,Achieve assigned goals by promoting banking solutions and completing processes accurately.,Advise customers clearly on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment.,Respect coworkers, stay dedicated, and keep the team updated on routine activities.,Deliver quality customer experiences and suggest operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma (Undergraduate degree is an asset)
Hard Skills
Soft Skills
Work Hours
15 Line of Business
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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