Customer Experience Associate

TThe Toronto-Dominion Bank 200 Main Street, Whitehorse, YT$22.50 - $28.33 per hour

Description

This role at TD Canada Trust involves being the primary point of contact for customers, focusing on building lasting relationships. Responsibilities include accurately processing various financial transactions, providing information and guidance on banking products and services, understanding customer needs to offer suitable solutions, identifying opportunities to promote additional services, and referring clients to specialized teams when necessary, all while ensuring an excellent customer experience.

What We're Looking For

Perform a broad range of customer service transactions,Provide information and advice on services, products, and solutions to customers,Understand customer needs and identify opportunities to promote products and services,Refer customers to appropriate team members or internal Bank partners,Ensure a positive customer experience,Process financial transactions (deposits, withdrawals, bill payments) according to operating procedures, industry regulations, and TD's Code of Conduct and Ethics,Advise best-suited banking solutions,Contribute to delightful customer interactions

Ideal Candidate

An all-around champion who can understand customer needs and advise suitable banking solutions for a positive customer experience. Open to individuals starting their career in financial services or with years of banking experience.

Hard Skills

Financial transaction processing

Banking products and services knowledge

Regulatory compliance

Code of Conduct and Ethics adherence

Soft Skills

Customer service

Relationship building

Communication

Problem-solving

Customer experience focus

Teamwork

Integrity

Work Hours

15 hours/week

Benefits

Colleague Development

Online learning platform

Mentoring programs

Training and onboarding sessions

Total Rewards Package

About the Company

The Toronto-Dominion Bank

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.

Inclusive

Community-focused

Professional

Growth-oriented

Caring

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