Customer Experience Associate

Create an exceptional customer experience with every interaction.,Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments).,Assist with responding and resolving customer concerns, escalating when necessary.,Identify customer needs and determine solutions, and open a limited range of products and/or services for customers.,Support the achievement of business objectives by supporting advice goals.,Promote products, advice, services, and banking capabilities.,Understand and apply operating policies and procedures.,Contribute to business objectives for Operational Excellence.,Support the timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities as necessary.,Support and participate in process improvement opportunities.,Ensure necessary due diligence to support the accuracy of all customer transactions/activities.,Be knowledgeable of and comply with Bank Code of Conduct.,Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.,Support the team by continuously developing knowledge in own area.,Participate in personal performance management and development activities, including cross-training within own team.,Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand champion for your business area/function and the bank, both internally and/or externally.,Requires established customer service skills to perform a range of routine activities and multi-step customer transactions.,Requires a broad knowledge regarding basic product suite of business supported.,Evaluates and recommends customer solutions from established options.,Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others.,Identifies and assesses customer problems in straightforward situations using standard procedures, and escalates non-standard issues internally.,Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area.,Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood.,Requires working knowledge and skills developed through formal training or work experience.

High School diploma,1+ years of relevant experience,Post-Secondary or Undergraduate degree (in related field) preferred

High School diploma, Post-Secondary or Undergraduate degree (preferred)