Customer Experience Associate
Description
This role at TD Canada Trust involves being on the front line, building strong customer relationships by processing financial transactions, providing information and advice on banking products and solutions, and identifying opportunities to promote services to ensure a positive customer experience. It requires understanding customer needs and recommending suitable banking solutions.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures and regulations.,Understand and determine customer needs to recommend appropriate solutions.,Respond to and resolve customer concerns, escalating non-standard issues.,Achieve assigned goals and business objectives by promoting banking solutions.,Connect with customers to advise on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment.,Assist the team by respecting coworkers and keeping them updated on activities.,Deliver quality customer experiences and suggest operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience,Undergraduate degree or equivalent is an asset
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
16 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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