Customer Experience Associate
Description
The Customer Experience Associate at TD Canada Trust focuses on building lasting customer relationships by processing financial transactions, offering information, and advising on products and services. This role involves understanding customer needs, recommending appropriate banking solutions, resolving concerns, and ensuring a positive overall customer experience, all while adhering to established procedures and ethical guidelines. The associate is also expected to contribute to team effectiveness and operational excellence.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend specific banking solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard activities when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely.,Connect personally with customers to advise them clearly and appropriately on banking solutions and processes.,Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.,Deliver quality customer experiences and recommend operational improvements for operational excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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