Customer Experience Associate

Process financial transactions (deposits, withdrawals, bill payments) according to standardized operating procedures and regulations.,Understand and determine customer needs to recommend suitable banking solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns, escalating non-standard issues as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely.,Connect personally with customers to advise them clearly on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal development.,Assist the team through respectful collaboration, dedication, and keeping colleagues informed of routine activities.,Deliver quality customer experiences and recommend operational improvements.,High School diploma and/or 1+ years of relevant experience.,Strong administration, organizational, planning, and time management skills for a fast-paced environment.,Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet usage.,Ability to exercise initiative, be accurate and detail-oriented, and handle multiple tasks and changing priorities.,Dynamic communication skills and established customer experience abilities, including calm, courteous, and effective verbal and written interaction.

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.

High School diploma (Undergraduate degree is an asset)

Subject to provincial regulation for employment purposes.