Customer Experience Associate
Description
This role at TD Canada Trust involves building customer relationships, processing financial transactions accurately, and providing information and advice on banking products and services. The associate will identify customer needs, recommend suitable solutions, resolve concerns, and contribute to a positive customer experience and team environment.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures and regulations.,Understand and determine customer needs to recommend appropriate banking solutions.,Respond to and resolve customer concerns, escalating non-standard issues when necessary.,Achieve assigned goals by promoting banking solutions and completing processes accurately and on time.,Connect personally with customers to advise them on banking solutions.,Promote team effectiveness and participate in personal performance development.,Assist the team by respecting coworkers and keeping them updated on activities.,Deliver quality customer experiences and recommend operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma (Undergraduate degree is an asset)
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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