Customer Experience Associate
Description
This role at TD Canada Trust involves being the frontline of TD Bank, building relationships with customers, processing financial transactions, and providing information and advice on banking products and solutions. The associate will identify opportunities to promote products and services, refer customers to appropriate teams, and ensure a positive customer experience.
What We're Looking For
Process financial transactions like deposits, withdrawals, and bill payments according to procedures and regulations.
Understand and determine customer needs to recommend suitable banking solutions.
Respond to and resolve customer concerns, escalating non-standard issues.
Achieve assigned goals and business objectives by promoting banking solutions and completing processes efficiently.
Connect personally with customers to advise them on banking solutions.
Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal development.
Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.
Deliver quality customer experiences and recommend operational improvements for excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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