Customer Experience Associate
Description
This role at TD Canada Trust involves being a frontline representative, performing various customer service transactions, and providing information and advice on banking products and solutions. The associate will understand customer needs, identify opportunities to promote products, resolve concerns, and contribute to a positive customer experience and team environment at the branch.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) following operating procedures and regulations.,Understand and determine customer needs to recommend suitable banking solutions.,Respond to and resolve customer concerns, escalating non-standard issues when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately.,Connect personally with customers to advise clearly on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and personal development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.,Deliver quality customer experiences and recommend operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma (Undergraduate degree or equivalent is an asset)
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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