Customer Experience Associate
Description
The Customer Experience Associate at TD Canada Trust is responsible for building strong, lasting relationships with customers. This involves performing various customer service transactions, providing information and advice on TD's products and services, and identifying opportunities to promote suitable banking solutions. A key aspect of the role is processing financial transactions accurately and ensuring a positive customer experience by understanding individual needs and recommending appropriate solutions. The position requires an 'all-around champion' who can effectively engage with customers and contribute to branch operations.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) in accordance with operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend tailored banking solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard issues when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and on time.,Connect personally with customers to advise them clearly and appropriately on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, maintaining dedication, and keeping everyone informed of routine activities.,Deliver quality customer experiences and recommend operational improvements for excellence.
Ideal Candidate
High School diploma,1+ years of relevant experience,Undergraduate degree or equivalent is an asset
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
18.75 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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