Customer Experience Associate

Process financial transactions (deposits, withdrawals, bill payments) according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend tailored solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard activities as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.,Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.,Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on routine activities.,Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.,Strong administration, organizational, planning, and time management skills for a fast-paced environment.,Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.,A go-getter who can exercise initiative, is accurate, and detail-oriented to handle multiple tasks and changing priorities.,A dynamic communicator with established customer experience skills who can connect effectively, both verbally and in writing, with diverse individuals in a calm and courteous manner.

High School Diploma