Customer Experience Associate-Future Opportunities

Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend specific solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard activities as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.,Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.,Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on the status of routine activities.,Deliver quality customer experiences and recommend operational improvements where opportunities exist for operational excellence.

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.,Strong administration, organizational, planning, and time management skills for a fast-paced environment.,Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.,Ability to exercise initiative and be accurate and detail-oriented to handle multiple tasks and changing priorities.,Dynamic communicator with established customer experience skills, able to connect both verbally and in writing with diverse individuals in a calm, courteous, and effective manner.

High School diploma