Customer Experience Associate (Future opportunities) - Laval & Surrounding Areas

Process financial transactions (deposits, withdrawals, bill payments) according to standard operating procedures, industry regulations, and TD's Code of Conduct and Ethics.

Understand customer needs to recommend tailored solutions and handle confidential matters discreetly.

Address and resolve customer concerns using standard procedures, escalating non-standard issues when necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and on time.

Connect personally with customers to provide clear and appropriate advice on banking solutions and processes.

Contribute to a positive, diverse, and equitable work environment through team effectiveness and personal development.

Support the team by respecting colleagues, staying dedicated, and keeping everyone informed of routine activities.

Deliver quality customer experiences and suggest operational improvements for excellence.

High School diploma and/or 1+ years of relevant experience.

Undergraduate degree or equivalent (asset).

Strong administration, organizational, planning, and time management skills for a fast-paced environment.

Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet.

Proactive and self-motivated with initiative, accuracy, and attention to detail to manage multiple tasks and changing priorities.

Dynamic communicator with established customer experience skills, able to connect verbally and in writing in a calm, courteous, and effective manner.

High School Diploma