Customer Experience Associate
Description
The Customer Experience Associate at TD Canada Trust is a frontline role focused on building lasting customer relationships. The position involves processing various financial transactions accurately, providing information and advice on banking products and services, and identifying opportunities to promote solutions. Associates are expected to understand customer needs, resolve concerns, achieve business objectives, and contribute to a positive and diverse work environment within the branch.
What We're Looking For
Process financial transactions like deposits, withdrawals, and bill payments according to procedures and regulations.,Understand and determine customer needs to recommend suitable solutions.,Respond to and resolve customer concerns, escalating non-standard issues.,Achieve assigned goals by promoting banking solutions and completing processes accurately and timely.,Connect with customers to advise on banking solutions and processes.,Help build a positive, diverse, and equitable work environment.,Assist the team by respecting coworkers and staying dedicated.,Deliver quality customer experiences and recommend operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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