Customer Experience Associate
Description
This role at TD Canada Trust involves building deep and lasting relationships with customers by performing a variety of customer service transactions, providing information and advice on banking services and products, and identifying opportunities to promote solutions. The associate is expected to process financial transactions accurately, resolve customer concerns, and contribute to a positive customer experience and work environment.
What We're Looking For
Key responsibilities include processing financial transactions (deposits, withdrawals, bill payments) according to procedures, understanding and addressing customer needs with suitable banking solutions, resolving customer issues, achieving business goals, connecting personally with customers, and contributing to a positive, diverse, and equitable work environment. Must-have qualifications include strong administration, organizational, planning, and time management skills, proficiency in MS Office (Word, Excel, Outlook), attention to detail, and dynamic communication and customer experience skills.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience. An undergraduate degree or equivalent is considered an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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