Customer Experience Associate
Description
This role at TD Canada Trust focuses on building strong customer relationships by providing comprehensive service, processing financial transactions, and offering advice on banking products and solutions. The associate will understand customer needs, identify sales opportunities, and ensure a positive customer experience, contributing to the branch's overall success.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to standard procedures and regulations.,Understand and determine customer needs to recommend appropriate banking solutions.,Address and resolve customer concerns, escalating non-standard issues when necessary.,Achieve assigned goals by promoting banking solutions and completing processes efficiently.,Advise customers clearly on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment, including personal performance development.,Collaborate with team members, staying dedicated and informed on routine activities.,Deliver quality customer experiences and suggest operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School Diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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