Customer Experience Associate

Create an exceptional customer experience with every interaction and contribute to ongoing improvements in overall branch customer experience.,Complete a broad range of financial transactions accurately and efficiently (e.g., deposits, withdrawals, bill payments).,Assist with responding to and resolving customer concerns, escalating when necessary.,Identify customer needs, determine solutions, and open a limited range of products and/or services for customers.,Support the achievement of business objectives by supporting advice goals.,Promote products, advice, services, and banking capabilities.,Understand and apply operating policies and procedures.,Contribute to business objectives for Operational Excellence and support timely and accurate completion of business processes.,Escalate non-standard or high-risk transactions/activities as necessary.,Ensure necessary due diligence for accuracy of all customer transactions/activities.,Comply with the Bank Code of Conduct.,Participate fully as a team member, promote team effectiveness, and contribute to a positive work environment.,Continuously develop knowledge in own area and participate in personal performance management and development activities, including cross-training.,Keep others informed about relevant day-to-day activities.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand champion for the business area/function and the bank.

High School diploma and/or 1+ years of relevant experience.,Post-Secondary or Undergraduate degree (in related field) preferred.,Established customer service skills to perform routine activities and multi-step customer transactions.,Broad knowledge regarding the basic product suite of the business supported.,Ability to evaluate and recommend customer solutions from established options.,Working knowledge and skills developed through formal training or work experience.

High School diploma (minimum), Post-Secondary or Undergraduate degree (preferred).