Customer Experience Associate
Description
The Customer Experience Associate at TD Canada Trust is a frontline role focused on building customer relationships by processing financial transactions, providing information and advice on banking products and solutions, and identifying opportunities to promote services to existing and prospective customers. The role emphasizes delivering a positive customer experience and understanding customer needs.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) as per procedures and regulations. Understand and determine customer needs to recommend solutions. Respond to and resolve customer concerns, escalating as necessary. Achieve assigned goals by promoting banking solutions and completing processes accurately and on time. Connect with customers to advise on banking solutions. Help build a positive, diverse, and equitable work environment. Assist the team by respecting coworkers and keeping them updated. Deliver quality customer experiences and recommend operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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