Customer Experience Associate
Description
The Customer Experience Associate at TD Canada Trust is a frontline role focused on building customer relationships. Responsibilities include accurately processing financial transactions, understanding customer needs, recommending suitable banking solutions, and resolving customer concerns to ensure a positive experience. The role emphasizes achieving business objectives, promoting banking solutions, and contributing to a positive team environment.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) as per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.,Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.,Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.,Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.,Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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