Customer Experience Associate- Westbank- Future Opportunities

Create an exceptional customer experience with every interaction.,Complete a broad range of accurate and efficient financial transactions (e.g., deposits, withdrawals, bill payments).,Assist with responding to and resolving customer concerns, escalating when necessary.,Identify customer needs and determine solutions, opening a limited range of products/services.,Support the achievement of business objectives by supporting advice goals.,Promote products, advice, services, and banking capabilities.,Understand and apply operating policies and procedures.,Contribute to business objectives for Operational Excellence.,Support the timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities.,Support and participate in process improvement opportunities.,Ensure necessary due diligence for accurate customer transactions/activities.,Be knowledgeable of and comply with the Bank Code of Conduct.,Participate fully as a team member, promoting team effectiveness and contributing to a positive work environment.,Continuously develop knowledge in own area and participate in personal performance management.,Keep others informed about relevant day-to-day activities.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand champion for the business area/function and the bank.,Requires established customer service skills to perform routine activities and multi-step customer transactions.,Requires a broad knowledge regarding the basic product suite of the business supported.,Evaluates and recommends customer solutions from established options.,Understands how assigned duties relate to others in the customer or advice team.,Identifies and assesses customer problems in straightforward situations using standard procedures, escalating non-standard issues.

Established customer service skills,Broad knowledge of basic product suite,Ability to evaluate and recommend customer solutions,Understanding of team integration and processes,Ability to identify and assess straightforward customer problems,Follows standardized advice and customer service procedures,Strong communication skills to exchange/clarify information,Working knowledge and skills developed through formal training or work experience

High School diploma (Post-Secondary or Undergraduate degree in a related field preferred)