Customer Experience Associate- Vernon- Future Opportunities

Create an exceptional customer experience with every interaction.,Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments) accurately and efficiently.,Assist with responding to and resolving customer concerns, escalating when necessary.,Identify customer needs, determine solutions, and open a limited range of products and/or services.,Support the achievement of business objectives by supporting advice goals.,Promote products, advice, services, and banking capabilities.,Understand and apply operating policies and procedures.,Contribute to business objectives for Operational Excellence.,Support the timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities as necessary.,Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.,Continuously develop knowledge in own area.,Participate in personal performance management and development activities, including cross-training.,Keep others informed and up-to-date about relevant information.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand champion for the business area/function and the bank.,Perform a range of routine activities and multi-step customer transactions.,Requires a broad knowledge regarding the basic product suite.,Evaluate and recommend customer solutions from established options.,Understand how assigned duties relate to others in the customer or advice team and how the team integrates.,Identify and assess customer problems in straightforward situations using standard procedures, escalating non-standard issues.,Follow standardized advice and customer service procedures and practices.,Recommend opportunities to improve processes in their own work area.,Use communication skills to exchange/clarify product/process information with composure.

High School diploma and/or 1+ years of relevant experience,Post-Secondary or Undergraduate degree (in related field) preferred

High School diploma (minimum), Post-Secondary or Undergraduate degree (preferred)