Customer Experience Associate – Future Opportunities (Mandarin, Korean and/or Vietnamese Language Skills an Asset)
Description
This role at TD Canada Trust involves building strong customer relationships by handling various service transactions, offering information and advice on banking products, and identifying opportunities to promote relevant solutions. The associate will process financial transactions accurately, understand customer needs to recommend suitable banking solutions, and contribute to a positive and diverse work environment while striving for operational excellence. This is a pipeline posting for future opportunities.
What We're Looking For
Process financial transactions like deposits, withdrawals, and bill payments according to procedures, regulations, and TD's Code of Conduct and Ethics.,Understand customer needs to recommend solutions and handle confidential matters with discretion.,Respond to and resolve customer concerns, escalating non-standard issues when necessary.,Achieve assigned goals by promoting banking solutions and completing business processes accurately and on time.,Connect with customers to advise them on banking solutions and processes.,Promote team effectiveness and participate in personal performance development.,Respect coworkers, stay dedicated, and keep the team updated on routine activities.,Deliver quality customer experiences and suggest operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma (Undergraduate degree or equivalent is an asset)
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
We respect your privacy
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.