Customer Experience Associate -contract
Description
The Customer Experience Associate at TD Canada Trust is a frontline role focused on building strong customer relationships. This position involves accurately processing financial transactions, understanding customer needs to recommend suitable banking solutions, and resolving customer concerns. The associate will contribute to a positive and diverse work environment, participate in personal development, and strive for operational excellence by delivering quality customer experiences and suggesting improvements.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures, regulations, and TD's Code of Conduct and Ethics.,Understand customer needs and recommend appropriate banking solutions while maintaining confidentiality.,Resolve customer concerns using standard procedures, escalating non-standard issues when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and timely.,Connect with customers to advise on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment, including personal performance development and teamwork.,Deliver quality customer experiences and suggest operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma, Undergraduate degree (asset)
Hard Skills
Soft Skills
Work Hours
22.5 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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