Customer Experience Associate- Campbell River- Future Opportunities

Create an exceptional customer experience with every interaction.,Complete a broad range of financial transactions accurately and efficiently (e.g., deposits, withdrawals, bill payments).,Assist with responding to and resolving customer concerns, escalating when necessary.,Identify customer needs, determine solutions, and open a limited range of products/services.,Support the achievement of business objectives by supporting advice goals.,Promote products, advice, services, and banking capabilities.,Understand and apply operating policies and procedures.,Contribute to business objectives for Operational Excellence.,Support the timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities as necessary.,Support and participate in process improvement opportunities.,Ensure necessary due diligence for accuracy of all customer transactions/activities.,Comply with Bank Code of Conduct.,Participate fully as a team member, promote team effectiveness, and contribute to a positive work environment.,Continuously develop knowledge in own area and participate in personal performance management and development activities, including cross-training.,Keep others informed and up-to-date about all relevant information.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand champion for the business area/function and the bank.

Established customer service skills to perform routine activities and multi-step customer transactions.,Broad knowledge regarding basic product suite of the business supported.,Ability to evaluate and recommend customer solutions from established options.,Understanding of how assigned duties relate to others in the customer or advice team and how the team integrates with others.,Ability to identify and assess customer problems in straightforward situations using standard procedures, and escalate non-standard issues.,Proficiency in using communication skills to exchange/clarify product/process information with composure.,Working knowledge and skills developed through formal training or work experience.

High School diploma, Post-Secondary or Undergraduate degree (in related field) preferred