Customer Experience Associate - Victoria, BC
Description
The Customer Experience Associate at TD Canada Trust is a frontline role focused on building strong customer relationships. Responsibilities include accurately processing financial transactions, identifying and advising on banking solutions tailored to customer needs, resolving inquiries, and striving to meet business objectives. This role also involves fostering a positive team environment, contributing to operational excellence, and continuously developing personal performance.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) following standard operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend appropriate banking solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard issues as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.,Connect personally with customers to provide clear and appropriate advice on banking solutions and processes.,Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.,Deliver quality customer experiences and recommend operational improvements for excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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