Customer Experience Associate - Tsawwassen, BC

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics,

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters,

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary,

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner,

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes,

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development,

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities,

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence,

Exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities

High School diploma,

1+ years of relevant experience,

Undergraduate degree or equivalent (asset)

High School diploma