Customer Experience Associate - Toronto Central - Future Opportunities
Description
The Customer Experience Associate at TD Canada Trust is responsible for building strong customer relationships by handling various customer service transactions, providing information and advice on banking products and solutions, and identifying opportunities to refer customers to appropriate banking partners. This role focuses on delivering excellent customer experiences and achieving business objectives by accurately processing financial transactions and understanding customer needs.
What We're Looking For
Process financial transactions such as deposits, withdrawals, and bill payments according to standard operating procedures and regulations.,Understand customer needs to recommend suitable banking solutions and maintain confidentiality.,Address and resolve customer concerns, escalating issues when necessary.,Achieve assigned goals by promoting banking solutions and completing business processes accurately and on time.,Advise customers on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and engaging in personal development.,Support the team by being respectful, dedicated, and communicative on routine activities.,Deliver quality customer experiences and suggest operational improvements for excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours
Benefits
Special Commitments
Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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