Customer Experience Associate - Ste Rose (Part-time, 18.75h/week)
Description
This role at TD Canada Trust involves delivering exceptional customer experiences by accurately processing financial transactions, understanding customer needs, and recommending suitable banking solutions. The associate will also be responsible for promoting banking products, achieving business objectives, and fostering a positive and inclusive work environment within the branch.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures, regulations, and TD's Code of Conduct.,Understand and determine customer needs to recommend appropriate banking solutions.,Exercise discretion in confidential matters.,Respond to and resolve customer concerns, escalating non-standard issues when necessary.,Achieve assigned goals and business objectives by promoting banking solutions.,Complete business processes in a timely and accurate manner.,Connect personally with customers to advise on banking solutions and processes.,Help build a positive, diverse, and equitable work environment, promoting team effectiveness and personal performance development.,Respect coworkers, stay dedicated, and keep the team updated on routine activities.,Deliver quality customer experiences and recommend operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
18.75 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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