Customer Experience Associate - Spring Garden Halifax, NS (Part-time 15h/week)
Description
This frontline role at TD Canada Trust involves building strong customer relationships, processing various banking transactions, and offering information and advice on products and solutions. The associate will assess customer needs, identify sales opportunities, and refer clients to the appropriate internal partners, all while ensuring a positive customer experience.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) in accordance with standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend tailored solutions, exercising discretion in confidential matters.,Address and resolve customer concerns using standard procedures, escalating non-standard issues as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and accurately completing business processes in a timely manner.,Demonstrate a charming demeanor to create delightful customer interactions.,Process financial transactions accurately and deliver excellent customer service.,Effectively understand customer needs and provide advice on suitable banking solutions.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School Diploma; Undergraduate Degree (asset)
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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