Customer Experience Associate - Saint-Romuald (Full Time)

Process financial transactions such as deposits, withdrawals, and bill payments according to standard operating procedures and regulations.,Understand and determine customer needs to recommend appropriate banking solutions.,Respond to and resolve customer concerns, escalating non-standard issues as needed.,Achieve assigned goals and business objectives by promoting banking solutions.,Complete business processes in a timely and accurate manner.,Connect personally with customers to advise them clearly on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by fostering team effectiveness and participating in personal development.,Respect coworkers, stay dedicated, and keep the team updated on routine activities.,Deliver quality customer experiences and suggest operational improvements for excellence.

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is considered an asset.,Strong administration, organizational, planning, and time management skills for a fast-paced environment.,Ability to exercise initiative, be accurate and detail-oriented, and handle multiple tasks with changing priorities.,Dynamic communicator with established customer experience skills, able to connect verbally and in writing in a calm, courteous, and effective manner.

High School diploma