Customer Experience Associate - Quebec city and surrounding areas - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis (Future Opportunities)
Description
This role at TD Canada Trust focuses on building strong customer relationships by processing financial transactions, providing information and advice on banking products and solutions, and ensuring a positive customer experience. Associates are expected to understand customer needs, recommend suitable solutions, and meet business objectives while fostering a positive and diverse work environment.
What We're Looking For
Process financial transactions accurately according to procedures and ethical guidelines,Understand customer needs and recommend appropriate banking solutions,Resolve customer concerns, escalating non-standard issues when necessary,Achieve assigned goals by promoting banking solutions and completing processes efficiently,Connect personally with customers to provide clear advice,Contribute to a positive, diverse, and equitable work environment,Assist the team by respecting coworkers and keeping them updated on activities,Deliver quality customer experiences and suggest operational improvements
Ideal Candidate
High School diploma and/or 1+ years of relevant experience,Undergraduate degree or equivalent is an asset
Minimum Education
High School diploma (Undergraduate degree is an asset)
Hard Skills
Soft Skills
Work Hours
18.75 hours/week
Benefits
Special Commitments
This posting is specifically open to applicants who identify as First Nation (Status and Non-Status), Inuit, and Métis.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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