Customer Experience Associate - Laval/Ville Saint-Laurent - Future Opportunities
Description
This role at TD Canada Trust focuses on building lasting customer relationships by processing financial transactions, providing advice on banking services and products, and identifying opportunities to refer customers to appropriate bank partners. The associate is expected to deliver excellent customer service, understand customer needs, and promote banking solutions while adhering to operating procedures and ethics.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures and regulations.,Understand and determine customer needs to recommend suitable banking solutions.,Respond to and resolve customer concerns, escalating non-standard issues when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and on time.,Connect with customers to advise on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment.,Assist the team by collaborating and sharing updates on routine activities.,Deliver quality customer experiences and suggest operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.,Strong administration, organizational, planning, and time management skills.,Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet.
Minimum Education
High School diploma (Undergraduate degree is an asset)
Hard Skills
Soft Skills
Work Hours
18.75 hours/week
Benefits
Special Commitments
Subject to provincial employment regulations; Language requirement for Quebec (Bilingual/Francophone candidates encouraged)
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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